×
Become an Insider

SIGN UP TODAY!

Vendor Login

BECOME AN INSIDER TODAY!

arrowicon

Big Cedar Lodge

4.6
(2305) Google Reviews
Google Reviews
			int(5)
		
K S
K S
3 months ago
We have great memories of our trip to Big Cedar Lodge and can’t wait to go back. It’s one of our favorite US trips. We’ve visited 5 star resorts since our stay and they don’t compare to our experience at Big Cedar Lodge. We stayed in a cabin on the lake. It was nice to have the Truman breakfast delivered to our cabin so it was in our fridge for the morning after we arrived. There’s so much to do and it’s very family friendly. We went in the Spring and the flowers were beautiful! We’ve planned a summer trip and look forward to experiencing all the seasons Big Cedar Lodge has to offer.
Texas Bella
Texas Bella
4 months ago
Our visit could only have been better had we been able to snag a cabin for our mid-May visit to Big Cedar. Upon arrival, we were greeted with such genuine friendly folks at every juncture. Our lodge room was perfect; an end room with waterfall view, had a sweet little cake and champagne glasses to honor our wedding anniversary! We had two queens, which does crowd the room a bit. If there is one thing negative I can find, it was that the beds are truly accessible from only one side as each bed is pushed either at the wall (so you can’t get out of bed unless you’re the skinniest of skinny!) or totally at the wall with no access. Hard for two people to sleep in one bed. Other than that, our room was very nice, great mattress with choice of pillows. Linens and beds were refreshed every day. The entire staff at these facilities are outstanding. Everyone is smiling and sincerely happy in their work-from the groundskeeper, housekeeping, wait staff, golf club attendants, golf Marshall, museum staff, EVERYone we encountered was smiling, courteous, respectful. I’ve truly never been in s resort where I was so welcomed - everyone knew the answers to my inquiries, which was remarkable (for comparison, we just spent a week at Disney on property last fall)! Cannot say enough good about Big Cedar Lodge. We played two courses (Top of the Rock should not be missed), dined at three restaurants, toured museum and trails, all on property. Amazing vacation and resort.
Kelly Robertson
Kelly Robertson
4 months ago
Wow! We just got back from our first trip to Big Cedar and we will definitely be back! For our stay, we planned a trip for him and I in a cabin at camp long creek with a guided fishing tour(definitely book with Dan, we caught like 16 fish!), and a reservation at the Osage. Additionally we booked a pontoon boat which was so much fun! The staff was so friendly and helpful! You seriously can't have a bad meal at any of the resort's many restaurants but our trip to the Osage for dinner was very special. There are so many fantastic amenities available to guests as well. Johnny Morris and his team DID that. We will definitely be back and will be bringing the kids and grandparents with us next time! We still have so much more of the resort to explore!
Brad Jones
Brad Jones
5 months ago
Stayed here last weekend for a bachelor party. Had a great time but there definitely some pros and cons. First thing I have to say is this place is HUGE. Everything is spread out and you'll need to either have a rental car or take a shuttle everywhere. The shuttle system app does work pretty well but it takes some getting used to. We didn't have a car so this took some planning. The cabin was cozy and the views were nice but quite expensive for what we got. The one thing I had an issue with was the food/service at the multiple restaurants we tried. Overall expected better food and service, but it's all good. Next time I'd probably stop at a grocery store and use the grill on the back porch. I'd return but do things differently.
redwolves1
redwolves1
4 months ago
I am one not really to complain about things that I understand are sometimes out of control of others to an extent. I just got back from a work conference at Big Cedar that we had. The property of this place itself is very nice. I loved being outdoors and being able to see all the attractions on site and off. However I did not have the most pleasant experience in my room. My husband and I woke up in the night of our first night to a noise in our room. We kept hearing the noise by the trash cans and it would stop when the lights were on. We could not sleep and it was problem all night. We knew we were probably dealing with a mouse so later my husband put the trash cans from our room on the outdoor balcony to hopefully solve the problem. We decided not to call the front desk because we thought that the rodent was gone (we were on the second floor). However the second night the same problem occurred, the trash cans were still on the balcony, and we also barely slept that night as it continued to torment us. We actually found the mouse the second night when we turned on the light and it was on a high entertainment center. We did not call in the night since we were checking out that morning and did not have time to move our things. I called for check out in the morning and told the concierge the entire story to make her aware of my experience and for the next guest and all I received back was SILENCE. I called her out on it for not saying anything since I was calling for customer service and to help them make sure the experience for the next guest would be better, she said absolutely nothing, and after I told her that it was unprofessional not to even apologize she still said nothing. In my opinion this is ridiculous, unprofessional, and upsetting. Our company spent thousands of dollars on this event and you can’t even have anything to say about an experience like this? I had planned on coming back, possibly recommending this location for a big reunion, as well as telling my company that I enjoyed the overall experience but now my mind is changed. I can’t say I recommend this place for customer service or that your experience will be great. I am honestly still shocked over such poor customer service response from someone whose job is literally defined by it.
Fill out my online form.